Inclusion/Exclusion Criteria

2-1-1 Texas: East Texas Region

Resource Database Inclusion/Exclusion Criteria

Rev. 07/11

The following are general guidelines.  Inclusion or exclusion does not constitute or in any way imply endorsement or disapproval by the United Way of Smith County/2-1-1 Texas: East Texas Region.

Service Area

The ETAIC Resource Database is a comprehensive electronic database of both eligible nonprofit and eligible for-profit agencies/organizations that provide health or social services to the community at large residing in the following 14 counties:  Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Panola, Rains, Rusk, Smith, Upshur, Van Zandt, and Wood.

Inclusion Criteria

Information about the following resources should be included in the ETAIC database and the Texas Information and Referral Network internet database, or it will be readily available by referral to an existing community resource:

  1. Community service organizations that offer a social service to the community at large
  2. Critical for-profit health and human service organizations; these are usually defined as those that provide a community service and either other the following:  a sliding fee scale or a free service, or offer a service not available in the nonprofit sector
  3. Federal, State, County, and Municipal government offices
  4. Health and human service advocacy groups
  5. Health and human service professional organizations
  6. Health care providers
  7. Licensed and registered day care centers; these are provided by the Texas Department of Family Protective Services
  8. Nonprofit health and human service agencies
  9. Self-help and mutual support groups
  10. Health and human service government agencies within the State of Texas.

 Exclusion Criteria

ETAIC reserves the right to exclude certain organizations from its database.  Potential grounds for exclusion or removal from the database may include, but are not limited to, service non-delivery, fraud, misrepresentation, discrimination, or criminal activities.

ETAIC reserves the right to refuse to include organizations in the database that have had serious substantiated complaints lodged against them with any regulatory body, with other health and human service organizations, or with TIRN (which includes any or all of the 2-1-1 Texas Area Information Centers).

 

  1. Individual practitioners or groups of practitioners of any type unless they serve a community need not met by another nonprofit agency/organization.
  2. Faith-based organizations that do not provide human care services.
  3. Professional organizations whose members do not work in the health and human services, and that do not provide human care services or direct services to the community at large.
  4. For-profit and/or nonprofit agencies that give information or provide public awareness that is solely of a political nature.

 Guidelines for Review, Appeals, and Elimination

  • If an agency/organization who is requesting inclusion does not meet the guidelines for inclusion into the database, the Resource Specialist or their designee will notify the agency/organization and document the notification.
  • In the event that an agency/organization does not meet the guidelines for inclusion as set forth in the Inclusion/Exclusion Criteria per the reasonable conclusion of the ETAIC Resource Specialist, the agency/organization has the right to file a complaint.  Complaints must be submitted in writing, including via email.
  • The complaint will then be presented to the ETAIC Director for initial resolution.  The ETAIC Director may resolve the matter or may refer the matter to the next AIC Resource Managers monthly meeting following the filing of the complaint.  The AIC Resource Managers will decide the matter by consensus based on the TIRN Inclusion/Exclusion Criteria, and the agency/organization will be notified of the decision in writing within two weeks.
  • The agency/organization has the right to appeal this decision in writing to the TIRN Program Manager within one month of the AIC Resource Managers’ decision.  The TIRN Program Manager must issue a decision in writing within two weeks of the appeal.  The decision of the TIRN Program Manager is considered final.
  • ETAIC reserves the right to eliminate an agency/organization program/service for failing to update its record at least annually.
  • ETAIC reserves the right to eliminate an agency/organization program/service when it is determined that the program is not in compliance with local, state, or federal laws.

 

East Texas Area Information Center is a part of the Texas Information and Referral Network, a program of the Health and Human Services Commission.